With a background in enterprise UX design across healthcare, financial services, and tax technology, I bring research, usability evaluation, and human-centered design together to solve meaningful problems.
Currently pursuing a Master's in Human–Computer Interaction at Indiana University Indianapolis.
Specialties: User Research · Usability Evaluation · Information Architecture · Workflow Analysis · UX Strategy · Product Design
Location: Indianapolis, Indiana | Open to Remote & Hybrid Opportunities
Selected UX Research & Product Design Case Studies
Explore how I have applied research, analysis, usability evaluation, and design to improve complex digital experiences.
H&R Block
Understanding Gig Worker Onboarding and Tax-Filing Confusion
Explored why gig workers struggled to identify the appropriate tax-filing experience. Examined existing user feedback, onboarding flows, and terminology to inform clearer navigation, contextual education, and improved identification pathways.
Focus: User Feedback · Workflow Analysis · Content Comprehension · UX Strategy
Humana
Investigating Advocate Workflow Friction
Examined the challenges advocates faced when navigating three to five disconnected screens during benefit inquiries. Applied workflow analysis, advocate feedback, and usability evaluation to inform a more centralized and intuitive information experience.
Focus: Workflow Research · Usability Evaluation · Information Architecture · Enterprise UX
OneAmerica Financial Partners
Researching Retirement Users' Mobile Experience
Combined competitive benchmarking, internal stakeholder interviews, journey mapping, and prototype testing to inform OneAmerica's first retirement mobile application. Research and evaluation helped guide navigation, account visibility, and critical financial tasks.
Focus: Competitive Research · Stakeholder Interviews · Usability Testing · Mobile UX
Indystructible Designs
Customer Discovery and Website Usability
Applied business discovery, competitor analysis, customer journey mapping, and lightweight usability evaluation to inform websites and digital experiences for small businesses. Used research-informed design decisions to improve information clarity, service discovery, and customer journeys.
Focus: Discovery Research · Customer Journeys · Competitive Analysis · Website UX
My Research-to-Design Approach
Discover & Frame
Understand user needs, existing workflows, stakeholder expectations, and business constraints. Identify research questions and opportunities for improvement.
Analyze & Synthesize
Examine observations, user feedback, competitive patterns, and usability issues to identify friction points and translate findings into actionable recommendations.
Validate & Apply
Evaluate workflows and prototypes, refine solutions based on feedback, and collaborate with cross-functional teams to translate insights into usable, accessible product experiences.
Research & UX Expertise
User and stakeholder discovery
Usability evaluation and prototype testing
Competitive analysis and benchmarking
Workflow and task analysis
User journey mapping and information architecture
Research-informed UX strategy
Accessibility-aware interaction design
Cross-functional collaboration and product delivery
Professional Work History
My professional experience spans enterprise technology, healthcare, financial services, tax preparation, and e-commerce. Across these industries, I have combined user-centered problem-solving, research-informed decisions, and product design to improve complex digital experiences.
H&R Block
Senior UX Designer
Taxes & Financials
3 Years
Rue Gilt Groupe
UX Developer
E-Commerce & Sales
1 Year
Humana
UX Designer
Health Insurance
1 Year
TCC Solutions
UX Design/Developer
Child Care Services
3 Years
OneAmerica
UX Designer
Finances & Investments
1 Year
Epson America
Project Manager
Technical Industry
4 Years